The EQC provides insurance for residential properties in New Zealand, including Auckland, covering damage from natural disasters like earthquakes, volcanic eruptions, and tsunamis. It acts as a layer of coverage before private insurance kicks in.

If your claim is denied, you have the right to dispute the decision. This can involve negotiating directly with the insurer or seeking legal advice from an insurance lawyer to challenge the denial.

The sum insured is the maximum amount your insurer will pay if your building is destroyed. It’s typically based on a replacement cost calculation, considering factors like size, location, and construction materials.

Yes, you can insure a building under construction. This is typically done through a special policy known as "contract works insurance," which covers damage or loss during the construction phase.

Standard building insurance does not usually cover damage caused by tenants. However, landlords can purchase additional cover to protect against tenant-related damage.

Most comprehensive building insurance policies in Auckland cover flood damage, but it's essential to check the policy wording for specific exclusions or limitations. Flood risk in certain areas may affect coverage terms.

If your building suffers earthquake damage, you should first contact the Earthquake Commission (EQC) for a claim. If the damage exceeds the EQC’s limits, your private insurer will handle the remainder of the claim.

If your insurer delays processing your claim without valid reason, you have the right to seek legal advice. In extreme cases, you can file a complaint with the Insurance & Financial Services Ombudsman or pursue legal action.

Yes, heritage buildings can be insured, but they often require specialized policies due to their unique construction and historical significance. These policies may be more expensive and may have specific conditions related to restoration and repair.